Bridge Software Solutions is operated by Bridge Software Solution Private Limited, a private limited company located in Kathmandu, Nepal. In this policy, "Bridge Software Solutions", "we", "us", and "our" refer to Bridge Software Solution Private Limited.
By using our website, submitting an enquiry, working with us, or using a website, application, software product, automation, or managed service we provide, you acknowledge this Privacy Policy.
1. Who We Are
Bridge Software Solutions provides website development, mobile app development, custom software development, AI development, business automation, UI/UX design, SEO, AEO, GEO, PPC, content, social media, and digital marketing services for clients in Nepal and global markets.
For privacy questions, requests, or complaints, contact us at [email protected] or [email protected].
2. Data We Collect
Account and identity data
- Name, email address, phone number, organisation name, role, project information, and communication preferences.
- Login, authentication, permission, and workspace details for software products or client portals we operate.
- Information you provide through contact forms, project enquiries, support requests, surveys, or direct communication.
Project and service data
- Business requirements, briefs, brand assets, content, files, images, videos, website copy, product information, and feedback you share with us.
- Website, app, software, automation, SEO, AEO, GEO, PPC, social media, analytics, and marketing information needed to deliver services.
- Credentials, API keys, platform tokens, hosting details, or integration access you choose to provide for implementation and support.
Billing data
- Plan type, proposal history, invoice information, billing email, billing address, tax identifiers, payment status, and limited payment metadata.
- Card or bank details are handled by payment processors when used; we receive only limited references or payment status information.
Logs, usage, and device data
- IP address, browser type, device information, operating system, referrer URL, approximate location from IP address, and pages visited.
- Product telemetry, error logs, form submissions, security events, performance metrics, and feature usage for services we host or maintain.
Cookies and similar technologies
We may use cookies, local storage, pixels, tags, and similar technologies for authentication, security, preferences, analytics, advertising attribution, performance monitoring, and website improvement. You can control cookies through your browser settings and any consent tools we provide.
3. How We Use Data
- Respond to enquiries, prepare proposals, create accounts, manage projects, and provide support.
- Design, develop, host, maintain, secure, and improve websites, apps, software, automations, and marketing systems.
- Run SEO, AEO, GEO, PPC, social media, analytics, reporting, content, and digital marketing services requested by clients.
- Manage invoices, payments, accounting records, tax records, fraud prevention, and contract administration.
- Send service updates, security alerts, support messages, project communication, and marketing where permitted.
- Comply with law, respond to lawful requests, enforce agreements, defend claims, and protect our rights and users.
We do not sell your personal data. We do not use private client project materials to target third-party advertising.
4. AI-Assisted Workflows
We may use optional AI-assisted tools to draft, summarize, rewrite, analyze, test, or improve content, code, designs, marketing materials, support responses, and project outputs. If client-provided information is processed through AI providers, those providers act as vendors or subprocessors. AI outputs can be inaccurate or incomplete, and final work is reviewed before delivery where appropriate.
5. Controller and Processor Roles
For website, enquiry, billing, customer-support, marketing, security, and business operations data, Bridge Software Solutions generally acts as a data controller.
For personal data we process only on a client's instructions while building, hosting, maintaining, or managing a client system, campaign, integration, or platform account, we generally act as a processor or service provider. Clients are responsible for having a lawful basis for that processing and for providing any required notices to their own users, customers, employees, leads, followers, or contacts.
6. Who We Share Data With
We share data only as needed to operate, secure, deliver, and improve our business and client services:
- Infrastructure providers for hosting, storage, databases, security, observability, backups, and content delivery.
- Business and productivity tools used for email, project management, support, forms, calendars, documents, and internal operations.
- Payment processors, accountants, auditors, tax advisers, legal advisers, insurers, regulators, courts, and law enforcement where needed.
- Advertising, analytics, SEO, social media, messaging, and connected platform providers where you ask us to run or manage those services.
- AI model providers where optional AI-assisted features or internal productivity workflows are used to draft, summarize, analyze, or improve work outputs.
- Successor entities in connection with a merger, acquisition, financing, reorganisation, or sale of assets.
7. Third-Party Platforms
Our services may link to or integrate with third-party platforms such as hosting providers, analytics tools, payment processors, advertising platforms, social media platforms, search engines, messaging tools, app stores, and business software. Their own terms and privacy policies apply to their services.
Where services involve Google, YouTube, Meta, LinkedIn, TikTok, X, payment, hosting, or similar platform integrations, you may be able to revoke access through that platform's security, permissions, or account settings.
8. International Data Transfers
We operate from Kathmandu, Nepal and may use service providers in Nepal, India, the United States, the European Union, the United Kingdom, Canada, Australia, and other jurisdictions. Your data may therefore be transferred to and processed in countries outside your country of residence.
Where required, we use appropriate safeguards for international transfers, such as contractual protections, encryption, access controls, and vendor due diligence.
9. Data Retention
- Enquiry and account data: retained while needed to respond, provide services, maintain records, support security, and manage client relationships.
- Project data: retained while a project or support relationship is active and for a reasonable period afterward for maintenance, legal, security, and business continuity purposes.
- Billing records: retained for tax, accounting, audit, dispute-resolution, and legal periods required by law.
- Credentials and tokens: retained only while needed for the requested service and deleted, rotated, or invalidated when no longer required where reasonably possible.
- Logs and backups: retained for limited periods based on operational, security, and backup schedules.
10. Security
We use administrative, technical, and organisational safeguards designed to protect personal data. These may include encryption in transit, password hashing, access controls, least-privilege permissions, secure credential handling, audit logs, monitoring, backups, and incident-response processes. No system is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Depending on where you live, you may have the right to access, correct, delete, export, restrict, or object to certain processing of your personal data. You may also have the right to withdraw consent where processing is based on consent and to lodge a complaint with a competent data-protection authority.
For privacy requests, contact [email protected]. We may need to verify your identity before acting on a request.
12. Children
Our website and services are intended for businesses and professional users. We do not knowingly collect personal data from children under 18. If you believe a child has provided personal data to us, contact us and we will take appropriate steps to delete it.
13. Marketing Choices
You can unsubscribe from marketing emails at any time using the unsubscribe link in those emails or by contacting us. Unsubscribing from marketing does not stop transactional, security, billing, or project-related messages that are necessary to provide services.
14. Changes to this Policy
We may update this Privacy Policy from time to time. If a change is material, we will provide reasonable notice by email, website notice, in-product notice, or another appropriate method. The updated date at the top of this page shows when the policy was last revised.
15. Contact Us
For privacy questions, requests, or complaints, email [email protected] or [email protected]. You can also reach us through the Bridge Software Solutions contact page.